At Blue Light Shield Glass, we are committed to ensuring customer satisfaction. We understand that sometimes a product may not meet your expectations or needs. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds from BlueLightShieldGlass.com. Please read the following carefully to ensure a smooth and efficient return process.
1. Return Eligibility
We accept returns of physical products under the following conditions:
- The product must be unused, in its original packaging, and in the same condition as you received it.
- Returns must be initiated within 30 days of receiving your order.
- The original receipt or proof of purchase is required to process a return.
Non-Returnable Items:
- Clearance or sale items.
- Gift cards or promotional items.
- Any product that has been customized or altered in any way.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, details of the product you wish to return, and the reason for the return.
- Return Authorization: Once your request is received, we will review it and respond within 2 business days. If your return is approved, we will send you detailed instructions on how to return the product, including the return shipping address.
- Prepare the Package: Carefully pack the item in its original packaging, including any accessories, manuals, or promotional items. Ensure the package is secure to prevent damage during shipping.
- Ship the Product: You are responsible for covering the shipping costs associated with returning the product unless the item was damaged, defective, or incorrect at the time of delivery. We recommend using a trackable shipping service to ensure the safe return of your item. Blue Light Shield Glass is not liable for any items lost or damaged during return shipping.
Return Address: Blue Light Shield Glass
House 581, Road 20, Block J, Bashundhara R/A, Dhaka, Bangladesh
3. Return Shipping Costs
- Customer’s Responsibility: The customer is responsible for paying return shipping costs unless the product was damaged or incorrect upon delivery.
- Free Returns: If the return is due to a defect or error on our part, we will cover the shipping costs.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed as follows:
- Refund to Original Payment Method: Refunds will be applied to the original method of payment (e.g., credit card, PayPal) used at the time of purchase.
- Processing Time: Refunds will be processed within 7-10 business days after receiving and inspecting the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the product at [email protected]. Please provide:
- Your order number.
- A clear description of the issue.
- Photos of the damaged or incorrect product.
We will review the issue and provide you with instructions on how to proceed. In such cases, we will offer a replacement or full refund, including shipping costs, at no extra cost to you.
6. Exchange Policy
We do not offer direct product exchanges. If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired product.
7. Late or Missing Refunds
If you have not received a refund within the stated timeframe:
- Check your bank account or credit card statement.
- Contact your credit card company or bank as it may take some time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please contact us at [email protected] for further assistance.
8. Contact Information for Customer Support
If you have any questions or need assistance with returns or refunds, please do not hesitate to contact our customer support team:
- Email: [email protected]
- Business Address: House 581, Road 20, Block J, Bashundhara R/A, Dhaka, Bangladesh
By purchasing from BlueLightShieldGlass.com, you agree to this Refunds and Returns Policy. We are committed to ensuring a fair and transparent process for all returns and refunds to provide a positive customer experience.